Return, Refund & Warranty

Thanks for shopping with Time Zone Malaysia eStore.

Time Zone Malaysia always emphasizes on quality control where product(s) will be checked for good condition before we deliver. Should there be any discrepancy of products delivered and the customer wishes for a return and refund, please notify us.

Return/Exchange of Products or refund can be arranged under the following reasons:

a. If the product(s) received in a damaged or defective condition upon unpacking; or

b. If the product(s) received is wrong or different from the order is placed

**Change of mind is not acceptable.**

To avoid return, we'd appreciate if you could confirm with the specification listed in the product details before proceeding with the payment.

To Request Return

You are required to submit the return request form (The form can be found under your order details after login) within 14 days from the date you received the product(s) or we reserve the right not to attend to your request.
Picture(s) of the defective, damage or wrong product(s)
To be eligible for a return, your item must be unused and in the original packaging.

The Customer is advised to wait for our instruction for the next course of action after submitted Return Request form. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at customer.service@timezone.com.my or call hotline at 03-4251 1402 for enquiries.

To Return the item

You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel & we will arrange our authorised logistic partner to collect the return product(s) from you. *Return shipping charges may apply subject to the reason of return.

We will immediately notify you on the status of your refund after inspecting the item, we will initiate a refund to your original method of payment within 30 working days.

Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.

To Exchange the Item

You will be offered with a new product replacement to the original purchase item, subject to stock availability.

The replacement product(s) will be delivered within 3 to 5 working days from the date of receiving the return parcel to the address as indicated in the original order.

If you do not receive your refund within the agreed refund period, you may write to our customer service at customer.service@timezone.com.my.

Warranty

Time Zone watches warranty comes with a standard 24 months period validity against manufacturing defects (EXCEPT best valued item with 50% off and above) and 12 months period validity against battery. The manufacturer's warranty does not cover:

-Defects and damages due to loss, theft, fire, water, or a natural disaster
-Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
-Failure or damage caused by unjustifiable repair or modification
-Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
-Wristband, crown, or crystal/glass
-Warranty card where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.

Time Zone Sdn Bhd does not honor any warranty claims that are not accompanied by the original documentation.
To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card.