Shipping Policy

Domestic Shipping (Within Malaysia)

- All orders will be handed over from Kuala Lumpur, Malaysia.
- Shipping takes within 2 to 5 working days (Peninsular Malaysia) and 5 to 7 working days (East Malaysia).
- Shipping charges may apply subject to promotional activity. Refer shipping fees at checkout page for delivery to your chosen address.
- For shipping status, you may refer your order details for courier tracking.
- Shipment may take longer time to arrive during big campaigns due to high volume orders.

International Shipping (Outside Malaysia)

For international orders, kindly leave us an email for shipping quotation to customer.service@timezone.com.my

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No cancellation will be accepted after order is placed.

Please allow us 1-2 working days for order processing. We process all the orders accordingly as soon as we can.

Any failure of delivery by courier company, you must contact us (customer.service@timezone.com.my) within 7 working days from the date of the parcel pick-up.

To avoid return, we'd appreciate if you can confirm with the item's specification as listed before you proceed with payment.

For any DOA (Dead On Arrival) unit , kindly leave us an email to customer.service@timezone.com.my for further assistance.